Creating your account
- Open our registration form, which is marked as step 1 of 2.
- Enter your e-mail address and a password.
- Select your country and your account currency, which is fixed afterwards.
- Add a promo code if you have one and tick the terms and privacy box.
- Choose whether you want marketing e-mails and press Next Step.
- Fill in your personal details on the second screen.
Logging in to Crusado Casino
The login button opens a form for your e-mail address and password, and your session stays open until you log out. On a shared or public device we recommend logging out at the end of your session.
- Any current browser on a computer or a phone works; no download is involved.
- You reset your password through the link on the login form and a confirmation e-mail.
- We do not currently describe two-factor authentication in our terms.
Verification
We request documents under the customer due diligence rules we apply, and the request can come before we credit a bonus or before a withdrawal. Additional checks may include a phone call or a face check.
| Document | Requirement | Checking time |
|---|---|---|
| Identity document | Certified copy in your name | Usually within 10 days of a full reply |
| Proof of address | Document matching your registered address | Usually within 10 days of a full reply |
| Payment method ownership | Card, account or wallet you used for deposits | Usually within 10 days of a full reply |
| Transaction history | On request in complex cases | May take longer |
Scroll horizontally to see the full table
You have 30 days from our request to send your documents, and we can close an account that stays unverified after that. If you send your identity document and proof of address in the first week, your first payout is not held for a check.
Login problems and what to do
- Forgotten password: use the reset link and follow the e-mail; check your spam folder if it does not arrive.
- E-mail not confirmed: ask our live chat to resend the confirmation.
- Account locked: contact us in the chat with your account e-mail ready.
- Second account: we allow only one account per person and close duplicates.
- Currency mistake: the currency is fixed, so contact us before any deposit.
Frequently asked questions
What do I need to log in?
Your e-mail address and the password you set at registration. They work in any browser on a phone or a computer.
Is there a Crusado Casino app?
No, we offer no app for Android or iOS. Our site runs in a mobile browser with more than 7,000 games available.
How long does verification take?
We usually review your documents within 10 days after a complete reply, and you must send them within 30 days of our request.
Can I change my password?
Yes, the reset link on the login form sends you an e-mail with the steps. The new password applies to every device.
Why is my account blocked after a withdrawal request?
A pending verification or a suspected duplicate account can hold your account. Our live chat can tell you which document is missing.